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Case Studies

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Sydney Metro UX Research utilising Virtual Reality​

The future customer experience was to be managed through the design and development of Sydney's new metro stations. We developed a UX process that integrated Virtual Reality user testing to ensure user perspectives informed design outcomes.
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TCP Natural Disaster Recovery Research

UX approaches were adapted to understand how people navigated the complex service and support ecosystem during the 2019 North Queensland Monsoon disaster. Outcomes inform improvements to Australia's disaster planning.
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MJDF’s Aboriginal Australian Assistive Communication Device​

Using a combination of ethnographic research and Lean UX prototyping, I developed a new digital communication tool for remote Aboriginal Australians affected by a neurodegenerative disease. The app is now on the Apple app store for use in the community and in academic research.
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Final Information Architecture

University of Queensland Student Services Information Architecture

The information architecture for a University of Queensland website was developed based on students' behaviours and cognitive models. 
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ATTRAKDIFF Survey results

Quantifying the UX of Customer Communications​

A superannuation company wanted to improve the communications experience of their customer care service. We used quantitative experience metrics to evaluate whether our re-designed communications were improving across two rounds of user testing.
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Queensland Government Customer-centred Service Design

I developed a customer-centred service design strategy for a Queensland Government business unit utilising customer and employee mental models.
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