Sydney Metro UX Research utilising Virtual Reality
The future customer experience was to be managed through the design and development of Sydney's new metro stations. We
Case Studies
TCP Natural Disaster Recovery Research
UX approaches were adapted to understand how people navigated the complex service and support ecosystem during the 2019 North
MJDF’s Aboriginal Australian Assistive Communication Device
Using a combination of ethnographic research and Lean UX prototyping, I developed a new digital communication tool for remote
University of Queensland Student Services Information Architecture
The information architecture for a University of Queensland website was developed based on students' behaviours and cognitive models.
Quantifying the UX of Customer Communications
A superannuation company wanted to improve the communications experience of their customer care service. We used quantitative experience metrics
Queensland Government Customer-centred Service Design
I developed a customer-centred service design strategy for a Queensland Government business unit utilising customer and employee mental models.